Plonty Return & Refund Policy

First-time customers may request a refund within 30 days of receiving their order, even if the product has been opened or used.

You can try Plonty at home and see how it fits into your routine. If you decide it’s not for you, contact us within 30 days of delivery and return the eligible product to us.

The amount of product used does not affect eligibility, provided that the original product packaging is physically returned and the other requirements of this policy are met.

To qualify for the Plonty 30-Day Guarantee:

• You must be a first-time Plonty purchaser.
• You must contact us within 30 days of receiving your order.
• The product must be returned in its original packaging, regardless of how much product has been used.
• The guarantee applies only to your first qualifying Plonty purchase.
• Proof of purchase or your order number may be required.
• Products purchased through third-party retailers or marketplaces are subject to the return policy of the retailer or marketplace where they were purchased.

If your qualifying first purchase includes multiple bags of Plonty, each bag for which you are requesting a refund must be physically returned.

Opened products may be returned even if most of the product has been used. Any unopened bags included in your refund request must also be returned.

Refunds will only be issued for eligible products that are actually returned to Plonty.

For example, if your first order contains three bags and you request a refund for all three, all three bags must be returned.

Customers are responsible for the cost of returning products to Plonty.

We do not provide prepaid return labels unless required by applicable law or otherwise expressly stated by us.

We recommend using a trackable shipping method. Plonty is not responsible for return packages that are lost in transit or are not received by our fulfillment facility.

Please contact us before sending a return. Returns sent without prior authorization or identifying information may experience delays in processing.

To begin a return, email:

hello@getplonty.com

Please include:

• Your full name
• Your order number
• A brief note letting us know you would like to use the Plonty 30-Day Guarantee

We will provide you with return instructions.

Please do not send products back without first contacting us.

Authorized returns will generally be sent to:

Plonty / Fulfill Monster by KRV Logistics
200 Gates Rd, Ste C
Little Ferry, NJ 07643
United States

Once your eligible return has been received and verified, we will issue a refund for the eligible product purchase price to your original payment method.

Original shipping and delivery charges are non-refundable.

Return shipping costs are also the responsibility of the customer and will not be reimbursed.

After a refund has been processed, please allow approximately 5–10 business days for the credit to appear on your account. Processing times may vary depending on your bank or payment provider.

Your first subscription order may qualify for the 30-Day Guarantee if it is also your first Plonty purchase and otherwise meets the requirements of this policy.

Requesting a refund does not automatically cancel an active subscription.

If you do not want to receive your next subscription order, you must cancel your subscription separately through your account or subscription-management portal before the next order is processed.

Subsequent subscription orders are not covered by the first-purchase 30-Day Guarantee.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at hello@getplonty.com with your order number and, when appropriate, photographs of the issue.

These situations are handled separately from the Plonty 30-Day Guarantee.

Our 30-Day Guarantee is intended to give first-time customers the opportunity to genuinely try Plonty.

To the extent permitted by applicable law, we reserve the right to deny refund requests involving suspected fraud, duplicate claims, purchases made for resale, misuse of the policy or other abusive activity.

Nothing in this Return & Refund Policy limits any rights or remedies you may have under applicable consumer-protection laws.

Questions about returns or refunds can be sent to:

Hempy LLC d/b/a Plonty
Email: hello@getplonty.com