Plonty Privacy Policy

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual or household.

Depending on how you interact with Plonty, we may collect the following categories of personal information.

Contact and Profile Information

This may include:

• First and last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Customer preferences

Order and Commercial Information

This may include:

• Products purchased
• Order history
• Subscription information
• Returns and refunds
• Shopping-cart activity
• Products viewed
• Promotions or offers used

Payment Information

When you make a purchase, payment information is processed through our payment and e-commerce providers.

Plonty generally does not directly store complete payment-card numbers. Payment information may be collected and processed by providers such as Shopify and the applicable payment processor.

Device and Internet Activity

We and our service providers may automatically collect information such as:

• IP address
• Device type
• Browser type
• Operating system
• Device identifiers
• General geographic location
• Referring website or source
• Pages visited
• Products viewed
• Links clicked
• Session activity
• Shopping-cart activity
• Advertising interactions
• Conversion information

Communications and Customer-Service Information

If you contact us, we may collect the information contained in your communication, including your name, email address, order number and any other information you choose to provide.

Reviews, Surveys and User-Submitted Content

We may collect information you voluntarily provide through:

• Product reviews
• Photographs
• Testimonials
• Surveys
• Questionnaires
• Promotions
• Giveaways
• Social-media interactions
• Other submissions

Please do not provide sensitive personal or health information unless it is necessary for your request.

We may collect personal information from:

You directly, including when you purchase a product, create an account, subscribe to our emails, submit a review, contact customer service or participate in a promotion.

Automatically through our website, using cookies, pixels, tags and similar technologies.

Service providers, including e-commerce, payment, analytics, advertising, shipping, fulfillment, email and customer-service providers.

Advertising and marketing partners, which may provide information about how you interact with Plonty advertisements, websites or communications.

Social-media platforms, when you interact with Plonty through those services or authorize information to be shared with us.

We may use personal information to:

• Process and fulfill orders
• Process payments
• Deliver products
• Send order and shipping updates
• Manage customer accounts
• Manage subscriptions
• Process returns and refunds
• Respond to customer-service requests
• Provide requested information or services
• Send transactional messages
• Send marketing communications where permitted
• Personalize website content and recommendations
• Improve our website, products and customer experience
• Conduct analytics and research
• Measure advertising performance
• Deliver and evaluate advertising
• Prevent fraud, misuse and security incidents
• Protect our legal rights and customers
• Comply with applicable laws
• Enforce our Terms & Conditions and policies

We may also use information for another purpose disclosed to you when the information is collected.

If you subscribe to Plonty marketing communications, download a resource, sign up through a promotional form or otherwise consent to marketing, we may send you communications about:

• Products
• Recipes
• New releases
• Educational content
• Promotions
• Company updates
• Events
• Other Plonty news

We currently use Klaviyo to help manage email marketing and customer communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications concerning orders, subscriptions, returns, refunds, customer accounts or security.

Plonty and our service providers may use cookies, pixels, web beacons, tags and similar technologies.

These technologies may fall into the following categories:

Essential Cookies

These cookies are necessary for core website functions such as:

• Shopping-cart functionality
• Checkout
• Account access
• Website security
• Fraud prevention

Disabling these technologies may prevent portions of the website from functioning properly.

Functional Cookies

These may help remember preferences and personalize your experience.

Analytics and Performance Cookies

These help us understand:

• How people find our website
• Which pages they visit
• How they interact with the site
• How our marketing performs
• Which parts of the site may need improvement

Advertising and Retargeting Cookies

These technologies may be used to:

• Measure advertising campaigns
• Understand whether an advertisement resulted in a visit or purchase
• Build advertising audiences
• Display advertisements based on prior interactions
• Personalize advertising on third-party websites and platforms

We may use third-party analytics and advertising services, including services provided by companies such as:

• Shopify
• Google
• Meta
• Klaviyo

These providers may collect or receive information concerning your website interactions, device, browser, products viewed, purchases or advertising activity.

For example, we may use Google Analytics and advertising technologies to understand website usage and evaluate advertising performance.

Some advertising partners may use cookies or similar technologies to recognize your device across websites or services.

Certain U.S. privacy laws define “sale,” “sharing,” or “targeted advertising” broadly.

Under some of these laws, using cookies or similar technologies to disclose information to advertising partners for cross-context behavioral advertising may qualify as a “sale,” “sharing,” or targeted advertising even when Plonty does not receive money in exchange for the information.

We do not sell customer lists or personal information in the traditional sense of selling personal information for money.

However, to the extent that our advertising practices constitute a sale, sharing or targeted advertising under applicable law, eligible consumers may have the right to opt out.

Where required, Plonty will provide an appropriate privacy-choice or “Do Not Sell or Share My Personal Information” mechanism through the website.

Where required by applicable law and technically supported, we will recognize browser-based Global Privacy Control (GPC) signals as requests to opt out of certain sales, sharing or targeted advertising associated with that browser or device.

Because GPC settings are generally browser- and device-specific, you may need to enable the signal separately on each browser or device you use.

We may disclose personal information to the following categories of recipients.

Service Providers

Companies that help operate our business, including:

• Shopify and e-commerce providers
• Payment processors
• Fulfillment providers
• Shipping carriers
• Customer-service providers
• Email and marketing providers
• Subscription-management providers
• Review platforms
• Website developers
• Fraud-prevention providers
• Security providers

Advertising and Analytics Partners

We may disclose certain device, usage or commercial information to advertising and analytics providers for measurement, attribution, audience creation and advertising purposes.

Fulfillment and Logistics Providers

We disclose information necessary to prepare and deliver your order.

Plonty currently uses fulfillment services through:

Fulfill Monster by KRV Logistics

Information provided to fulfillment providers may include your name, shipping address, contact information, order details and delivery information.

Business Partners

We may disclose information when working with another company on a joint promotion, event, giveaway or other collaboration, where disclosed to you.

Professional Advisers

We may disclose information to lawyers, accountants, insurers, consultants and similar professional advisers.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• Comply with law
• Respond to subpoenas, court orders or other legal process
• Detect or prevent fraud
• Protect Plonty, customers or others
• Enforce contracts or policies
• Investigate suspected unlawful activity

Corporate Transactions

Personal information may be disclosed or transferred in connection with a merger, financing, acquisition, restructuring, sale of assets or similar corporate transaction.

We may create aggregated or de-identified information that cannot reasonably identify you.

We may use this information for lawful business purposes, including analytics, research, product development and improving our services.

Depending on where you live and the laws that apply, you may have rights to:

• Know whether we process your personal information
• Request access to personal information
• Request specific pieces of personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Opt out of certain sales or sharing of information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing relies on consent
• Appeal certain privacy-request decisions
• Use an authorized agent where permitted by law
• Exercise privacy rights without unlawful discrimination

These rights may be subject to exceptions under applicable law.

To submit a privacy request, contact:

hello@getplonty.com

Please provide enough information for us to:

1. Understand your request; and
2. Reasonably verify that the request relates to you.

We may ask for additional information when necessary to verify your identity and protect personal information against unauthorized access.

We will use information provided in connection with a privacy request only as reasonably necessary to verify and process that request.

Where required by law, you may authorize another person to make a request on your behalf. We may ask for proof that the individual has authority to act for you.

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act where those laws apply to Plonty.

These may include rights to request:

• Categories of personal information collected
• Sources of personal information
• Purposes for collecting or using personal information
• Categories of recipients
• Specific pieces of personal information
• Correction
• Deletion
• Opt-out of certain sales or sharing

We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

If our use of advertising technologies constitutes “sharing” or “sale” under California law, eligible California residents may opt out through the privacy controls available on our website or by contacting us.

Residents of certain U.S. states may have additional rights under state comprehensive privacy laws, including rights relating to:

• Access
• Deletion
• Correction
• Portability
• Targeted advertising
• Sales of personal information
• Certain profiling
• Appeals

Applicable rights vary by state and are subject to statutory thresholds and exceptions.

Plonty will honor applicable consumer privacy rights where required by law.

Plonty’s website is not directed to children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided us with personal information, contact:

hello@getplonty.com

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Complete transactions
• Maintain customer accounts
• Provide customer service
• Maintain tax and business records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Retention periods may vary depending on the information involved and why it was collected.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no electronic transmission, website, network or storage system can be guaranteed to be completely secure.

If you create a Plonty account, you are responsible for protecting your login credentials.

If you access Plonty from outside the United States, your personal information may be transferred to and processed in the United States and other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from those in your country.

Where applicable law requires particular protections for international transfers, we will take appropriate measures.

The Plonty website may contain links to third-party websites, platforms or services.

We do not control those third parties and are not responsible for their privacy or security practices.

We encourage you to review third-party privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Technology
• Service providers
• Website practices
• Legal requirements

When we update this Privacy Policy, we will change the effective or “Last Updated” date at the top of the page.

Where required by law, we may provide additional notice of material changes.

For questions about this Privacy Policy or to exercise an applicable privacy right, contact:

Hempy LLC d/b/a Plonty
Email: hello@getplonty.com
Website: GetPlonty.com

For authorized product returns only:

Plonty / Fulfill Monster by KRV Logistics
200 Gates Rd, Ste C
Little Ferry, NJ 07643
United States

Please contact hello@getplonty.com before mailing a return.